Shipping Policy

We ship within the United States and internationally, including Mexico. Available international services and calculated rates are shown at checkout for your address. The US free-shipping offer does not apply to international orders.

US standard shipping is $4.95 below the free-shipping threshold. International rates are calculated at checkout based on your address and available services. All final shipping options and costs are shown before you pay.

US orders with a merchandise subtotal of $25.00 or more after discounts, before taxes and shipping, qualify for free shipping. If a cart change or discount takes your subtotal below $25.00, it no longer meets the minimum. Shopify confirms the rate for your delivery address at checkout.

Processing is the time spent preparing your order before it is handed to the carrier. A processing-time estimate has not been confirmed. It is separate from the transit estimate below. For help with an order, email support@catwearthat.com. We respond as soon as we can.

US standard shipping has an estimated 3–5 business days of transit after the order is handed to the carrier. This does not include processing time and is not a guaranteed arrival date. International delivery depends on the service and destination; available estimates are shown at checkout.

Carrier delays, weather, holidays, and other events outside our control can affect delivery. Once a parcel has been handed to the carrier we are not liable for its delays — but we will always help you track it down.

When your order ships, you will receive an email with tracking information. If tracking shows "delivered" but you cannot locate the package, check your mailbox, porch, neighbors, and household members, then contact the carrier and us and we will assist.

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If a package is returned because of an incorrect or incomplete address, any re-shipping fees and additional carrier charges are the customer's responsibility.

If a package is lost in transit (never marked delivered), contact us at support@catwearthat.com with your order number and we will work with the carrier and make it right.

Shipping questions? Email support@catwearthat.com or visit our Support page. Returns are covered by our Returns & Refunds Policy.